Mail-Groups & Keywords

Add New Mail-Group

In the Keyword tab Click Add New Mail Group option button.
Enter the Mail Group Name in the Mail Group Name Textbox.

Note:

Your Mail-Group name should not be more than 20 characters.

Select predefined Mail-Group

• In the Keyword tab Click Select Mail Group option button.
• Select a Mail Group from the Mail Group Name dropdown list.

Create New Keyword List

If you have Defined a New Mail Group, a set of Keywords has to be created.

Add New Mail Group.

How?

• Click the Add Keyword button.
• In the Enter Keyword Dialog box Input the required Keyword.
• Press Enter or Click Ok button.

Notes: While you Create any Keyword list prefer to use Keyword Phrase to get more accurate results.

E.g.:

• If you are looking for some articles in CRM use Keyword Phrase like : "CRM white papers", "CRM Best Practice" etc.
• If you wish to search web within a specific domain, use "+" sign before the domain: + USA People , +CRM white Papers etc.

Add to existing Keyword list

To Add a Keyword to existing list you need to select a predefined Mail group.

How?

• Click the Add Keyword button.
• In the Enter Keyword Dialog box Input the required Keyword.
• Press Enter or Click Ok button.

Select keyword from predefined list

• Select a predefined Mail Group.
• Click the Keywords required in the Choose Keyword list.

Delete Keyword

• Select a Keyword in the list.
• Click the Delete button.
• Click Yes button in the Message box.

Delete Mail-Group

• Go to Keyword tab
• Click the Delete Mail Group button
• In the Popup Dialog box Select the Mail Group in theDropdown to delete
• Click the Delete button

Note:

If you have Knowledgebase associated with this Mail group, deleting Mail Group will delete Knowlsedgebase associated with that Mail Group.